Refunds & cancellation
DSAR Desk subscriptions (Pro and Premium) are sold by Klair Technology Solutions Private Limited (Klair Labs), Hyderabad, India, and billed through Razorpay. This page is the complete cancellation and refund policy — there are no additional conditions elsewhere.
How to cancel
Self-serve, from inside the product: sign in, open the Billing tab, and cancel. No email required, no retention call, no notice period. Our sibling product, Cancel Desk, exists because subscriptions that make cancelling hard are a problem; we don't intend to be one.
What happens when you cancel
- You keep full paid access until the end of the period you've already paid for.
- No further charges are made after that date.
- Your workspace then continues on the Free plan — your data stays until you delete it yourself (Settings → delete workspace), and every incoming request is still accepted and deadline-tracked regardless of plan.
Refunds
We do not offer refunds for partial billing periods: cancelling mid-period stops the next charge but does not refund the current one, whether monthly or annual. What we will always put right is a billing error on our side — a duplicate charge, a charge after you cancelled, or a charge that doesn't match what checkout displayed. Email hello@klairtech.com with the workspace email, the date, and the amount, and an incorrect charge will be refunded.
What you're charged, and in what currency
Prices are displayed in USD, but every subscription is a fixed-amount Razorpay plan charged in INR. The exact INR amount is shown on Razorpay's checkout screen before you confirm payment — what checkout displays is what you're charged. Your card issuer may apply its own currency-conversion rate or fee for a non-INR card; that part is between you and your bank.
Failed payments
If a renewal payment fails, Razorpay retries it. Your account shows as past due, and paid features continue through a 3-day grace period after your paid-through date. If payment still hasn't succeeded by then, paid features stop and the workspace continues on the Free plan — nothing is deleted, and incoming requests are still accepted and tracked.
Disputing a charge
Email hello@klairtech.com with the workspace email address, the charge date, and the amount. We respond to billing questions within 2 business days. If you'd rather dispute through your card issuer or bank, that right is unaffected — but emailing first is usually faster, since one person answers the mailbox and can see the Razorpay record directly.