Service status
As at the review date above. This is a hand-written statement, not a live feed — the note below explains exactly what that means.
What "the system" covers
- Intake — the public request forms your customers submit through.
- Dashboard — the signed-in app, including sign-in links.
- API — the Developer API.
- Webhooks — outbound
request.created/request.updateddeliveries. - Email — sign-in links, requester acknowledgements, and deadline reminders.
How this page is maintained — honestly
There is no automated public monitoring feed yet. This page is updated by hand, so it tells you the state of the service as of its last review, not this minute. If something looks broken to you and this page says otherwise, trust your eyes and email hello@klairtech.com — you may well be the fastest detection we have, and we'll say so rather than pretend a dashboard is watching.
Incidents
None recorded since launch on 25 August 2026. If an incident occurs, it will be posted on this page — what happened, what was affected, and for how long — and recorded in the legal changelog. Customers whose data is affected are notified directly by email, per the commitment on the security page.
Uptime
DSAR Desk is built on managed AWS services — DynamoDB, Lambda, CloudFront, SES — and designed for continuous availability, with no servers of our own to fall over. But we do not yet publish a contractual SLA or an uptime percentage: we won't publish a number we can't back with independent monitoring. One thing worth restating from the Terms: if the service is ever unavailable near a legal deadline you're tracking, your statutory deadline doesn't move — keep your own record of dates you can't afford to lose.